1. General Policy

We strive to provide high-quality bricklaying and masonry services to our customers. If you are not satisfied with our work, we offer a structured refund and resolution process based on the nature of the issue.

2. Eligibility for a Refund

Refunds may be considered under the following conditions:

• Work has not started, and a written cancellation request is submitted at least 48 hours before the scheduled service date.
• The work delivered does not meet the agreed-upon specifications outlined in the contract.
• There are significant defects in workmanship that cannot be reasonably corrected within a specified timeframe.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Customer changes their mind after the service has been completed.
• Delays caused by weather, unforeseen site conditions, or other external factors beyond our control.
• Failure to provide proper site access or necessary permits resulting in project delays or cancellations.

4. Partial Refunds

In cases where corrections can be made, we will first attempt to rectify any issues before considering a partial refund. Partial refunds may be granted if only a portion of the work is found to be unsatisfactory and cannot be corrected.

5. Requesting a Refund

To request a refund, please contact our customer service team at info@bmsrestor.com with the following details:

• Your name and contact information
• Invoice number and service details
• A description of the issue with supporting photos (if applicable)

Our team will review your request and respond within 7-10 business days.

6. Dispute Resolution

If a resolution cannot be reached, disputes may be subject to mediation or arbitration per applicable state laws.

We value our customers and will make every effort to ensure satisfaction with our services. If you have any concerns, please reach out, and we will work towards a fair solution.